Here at SneakerGeeks Clothing we want you all to feel comfortable and to take your time browsing our website. Our complete mission is to make your shopping and viewing experience as comfortable as possible.
For all customer service question and inquiries please contact by email: firstname.lastname@example.org or SMS Message Only *NO PHONE CALLS* (281) 766-0723 Monday-Friday 9am CST - 5pm CST. Someone will respond to you in a timely manner. Our SMS messaging system is down as of 5/7/19. We are currently working on getting this fixed. For the meantime please email us for any questions or email@example.com
FOR CREDIT CARD/DEBIT CARD PURCHASES THE BILLING ADDRESS & THE SHIPPING ADDRESS MUST BE THE SAME TO COMPLETE YOUR ORDER. PLEASE DO NOT PLACE AN ORDER IF THE BILLING ADDRESS DOES NOT MATCH THE SHIPPING ADDRESS. NO EXCEPTIONS!! ALL CREDIT CARD ORDERS ARE SHIPPED TO THE BILLING ADDRESS AND REQUIRES SIGNATURE CONFIRMATION FOR DELIVERY. WE ARE TAKING GREATER SECURITY MEASURES TO AVOID UNAUTHORIZED PURCHASES.
IF YOUR CREDIT CARD IS STILL ADDRESSED TO AN RESIDENTS THAT YOU NO LONGER LIVE SIMPLY CALL YOUR BANK OR CREDIT CARD COMPANY TO UPDATE YOUR ADDRESS. AGAIN WE ARE TAKING GREATER SECURITY MEASURES TO AVOID UNAUTHORIZED PURCHASES.
NON HOLIDAY SHIPPING TIME: After your order has been completed, allow 2-3 days for order to ship unless the item is Custom or Noted otherwise in the items description section. All shipments are fully insured.
We Only Operate On Business Days. Weekends and Holidayís are Excluded.
Refund, Returns and Cancellation Policies:
All returns must be complete within 10 days of the package arrival date and must be in the same condition in which received.
We do not offer cash refunds. We offer store credit and size exchanges.
All Items are custom made from scratch. Allow 2-3 Days for in stock items to be shipped. When Noted to allow a certain amount of days for item to be shipped please do as follow. When there are any issues with production you must allow us the proper time to get the matter resolved as we use a manufacturer in Pakistan. Our production process isnít easy at all. We use a range of different fabrics and different color inks to match the sneakers therefore the production is a bit complex.
We only offer sizes exchanges. We offer size exchanges only. No exchanging for different items because custom made items are produced per order. Please read description of each item as details regarding sizing and material of item is listed.
Customer is also responsible for shipping fees on exchanges.
Manufacturer Closures: September 9, 2019-September 11, 2019. Orders that are placed up to 7 days before and during the closure will see a delay in shipment for custom items.
NO Cancellation on Orders.